Returns & Exchanges

At Montigo Singapore, we stand by the quality of our hydration essentials and offer a 14-day hassle-free return or exchange policy for items in their original, unused condition. Whether it is a change of mind or a manufacturing defect, we are committed to ensuring your home and lifestyle needs are met with complete satisfaction.

1

Initiate Your Request

Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Pack Your Items

Securely place the product in its original packaging, ensuring all tags, accessories, and protective layers are included to prevent damage during transit.

3

Drop Off or Collection

Choose between dropping off your package at a designated Ninja Van point or scheduling a home courier pickup through our logistics partner.

4

Quality Check & Refund

Once our warehouse team inspects the returned item, your refund will be processed to your original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing